Chapter 7 Interpersonal Communication

What is Interpersonal ?

Interpersonal is communication between sender and receiver ; one to another; more than 1 person involved.

The essence of interpersonal communication is through conversations and dialogues.


Conversation Process

• Opening
• Feed-forward
• Business
• Feedback
• Closing

Principle of Conversation


Principle of Turn taking

• an active exchange of roles of between speakers and listeners

Turn-Maintaining: Speaker to speak; his/her role to maintain conversational cues.

• Examples: Para-language, eye contact

Turn-Yielding: Speaker to listen; Indicates they are done talking and wishes to listen.

• Examples: Hand gestures

Turn-Requesting: Listener to speaker; Indicates he/she is ready to speak.

• Examples: Butting in conversation, para-language

Turn-Denying: Listener to listen; Indicates that he/she is not responsive.

• Examples: Shaking head, looking away

Principle of Dialogue

dialogue is a context where two person share message to one another

dialogue is indicates an interaction rather than just a conversation.

example: two  friend talking about a common  interest

Principle of Immediacy and Flexibility

• effective communication  and conversation requires both parties to take into consideration the relationship and intimacy of one another.
• adjusting to the environment and the context

Everyday Conversation

Small Talk

•  method in which we slowly introduce ourselves into a bigger issue or message
• a bridge to the conversation: Compliments, talk about weather, food, etc
• very culturally based

Excuses and Apologies

• excuse ourselves and apologize in our everyday conversations for the fault that we do

Excuses- maintain a fair stand on your excuses
Apologies - maintain an open position and apologize if you are at fault


Complimentary and Advice

• Compliment is a "message of praise" which is the interpersonal glue

Qualified - Praises that really justifies the words
Unqualified - praises that is used to just pass on the impression or to mask certain behaviours and intention

Types of advice

• Explore options: Advising others to seek out alternatives
• Expert advice/second opinion: Advising others to emphasize or de-emphasize their beliefs and inclinations
• Delay decision: To delay their decision

 

MIDTERM !!!