Sunday 30 March 2014

Chapter 5 Verbal Messages

  Principle of verbal messages


  Messages meaning in people
  • same meaning but different words
  • same thing but different meanings


  Messages are denotative and connotative

  Denotative - mean dictionary meaning
  Connotative - mean emotional meaning



  Meaning depend on context / abstraction
  • words can be different meaning


  Messages vary in politeness
  • Politeness vs Impoliteness
  • Directness vs Indirectness


  Messages vary in assertivenss
  • speaks their mind and welcome others doing likewise

  Communicating assertiveness

  • Describe the problem
  • State how this problem affects you 
  • Propose solutions
  • Confirm understanding 


  Mesages can deceive
  • an intention of giving false messages

  Types of lies

  • Pro-social deception
  • Self-enhancement deception
  • Selfish deception
  • Anti-social deception


  Disconfirmation and confirmation

  Disconfirmation - ignore someone messages
  Confirmaton - acknowledge somenone messages


  Area affected by disconfirmation and disconfirmation

  • Racism
  • Sexism
  • Hetero-sexism
  • Ageism

1 comment:

  1. Interesting and engaging post. Each point you mentioned is noteworthy. thanks for sharing. I enjoyed reading your post.

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